Delivery
Deadline & Delivery
Production Time
24 to 48 working hours
for less than 20 pieces
Delivery Time
1 to 5 working days
depending on carrier choice
Receipt
within 2 to 7 days
at home or at pick-up point
Production Time
To garantee maximum reactivity, all the prints are directly done in our workshop in Lyon, France. The shipping time may change depending of our stock and the quantities ordered.
If the products are in stock :
- Up to 19 pieces : 24h to 48h.
- From 20 à 100 pieces : 72h.
- More than 100 pièces : 3 to 7 days.
If we don't have the product in stock, it will be necessary to plan an additional delay. We'll contact you to let you know.
A question, a need ? Contact-us, the Feylt team will answer you as soon as possible.
Delivery in France
To guarantee you maximum satisfaction, the Feylt team offers Click & Collect as well as 2 delivery methods.
Delivery is free in France from 50€ purchase.
Click & Collect - Pick up in our workshop in Lyon, France
You have the possibility to pick up your order directly in our workshop in Lyon :
36 Factory, 36 Avenue Joannès Masset, 69009 Lyon
Opening Hours
Monday - 9h / 18h
Tuesday - 9h / 18h
Wednesday - 9h / 18h
Thursday - 9h / 18h
Friday - 9h / 17h
Please note that we are not located in the building but in the house on the corner with rue Louis Loucheur.
Chronopost Relay Point - 2€ - Free from 50€ purchase
Delivery to a Chronopost Relay Point costs 2€. It's free from 50€ purchase in our website.
Your order will be available at the Chronopost relay point of your choice within 3 to 5 working days once the order has been shipped.
Chronopost Express - 6€ - Free from 50€ purchase
Delivery by Chronopost Express costs 6€. It's free from 50€ purchase.
You will receive your order at home within 24 to 48 working hours once the order has been shipped.
Please note, you must be present at your home to receive the order.
International Delivery
We deliver anywhere in the world. Rates, delivery times and carriers vary according to your continent and country.
Please contact us if you would like more information about delivery to your country.
Delivery in Europe
European Union
The countries of the European Union are divided into 5 zones. For the first 3 zones, two delivery methods are available and delivery charges are fixed.
- Chronopost Europe Relay Point : delivery to a relay point within 4 to 5 days once the order has been dispatched.
- Chronopost Europe : home delivery within 3 to 5 working days once the order has been dispatched.
For the last two zones, only Chronopost Europe with home delivery is available. Prices vary according to the weight of the parcel.
Contact us for more informations.
Area
Country
Relay Point Price
Home Delivery Price
EU Area 1
Belgium, Germany, Luxembourg, Netherlands, Spain, Portugal, Italy, Austria
4€
8€
EU Area 2
Ireland, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Denmark
8€
12€
EU Area 3
Sweden, Finland, Estonia, Latvia, Lithuania
12€
15€
EU Area 4
Greece, Bulgaria, Romania
-
from 15€
EU Area 5
Cyprus, Malta, Croatia
-
from 30€
Non-EU Europe
European countries outside the European Union benefit from Chronopost Express International delivery.
This involves home delivery within 3 to 6 working days once the order has been dispatched.
The price is 40€ for a package up to 500g, then the price increases according to the weight of the parcel.
Contact us for more informations.
Switzerland and United Kingdom
Switzerland and the United Kingdom benefit from TNT Express International delivery.
This means home delivery within 3 to 6 working days once the order has been dispatched.
The price is 40€ for a package up to 1kg, then the price increases according to the weight of the parcel.
Contact us for more informations.
Delivery outside Europe
We deliver to all continents via Chronopost Express International. This means home delivery within 3 to 6 working days once the order has been dispatched.
The price will depend on the continent and the weight of the package. Contact us for more informations.
Continent
Price from 0 to 500g
Price from 500g to 1kg
Price from 1kg to 2kg
Price from 2kg to 3kg
more than 3 kg
North America
40€
50€
60€
70€
Contact us
Central America
65€
75€
95€
110€
Contact us
South America
65€
75€
95€
110€
Contact us
Oceania
65€
75€
95€
110€
Contact us
Asia
50€
60€
65€
80€
Contact us
Africa
50€
60€
70€
80€
Contact us
Returns
Blank and non-personalised products
If you order blank or non-personalised product(s), you may return your order within fourteen (14) days. This period runs from the date of delivery of the order to the address you have indicated. If you are absent at the time of delivery, the period runs from the date of first presentation by the driver.
You must make your return request to Customer Services before returning the order. The return request must be made by e-mail to: contact@36factory.com. Without a request in advance, we reserve the right to refuse the return and therefore the refund.
The product(s) must be returned in perfect condition. In the event of deterioration, we reserve the right to refuse the return. You are responsible for the cost of the return.
Customised products
As indicated in our General Conditions of Sale, the right of withdrawal does not apply to contracts for the delivery of clearly personalised goods (article L. 121-28 of the French Consumer Code). It is therefore not possible to return your order to us if it concerns personalised product(s).