Conditions of Sales

These general conditions of sales apply to all sales made by the company POLE BOX.

FEYLT is a brand of the company POLE BOX

Pursuant to the provisions of Article L 113-3 of the Consumer Code, these general conditions of sale are brought to the attention of the Customer when placing the order they appear on the websites of the merchants POLE BOX company.

It is possible to waive all or part of the provisions of these terms and conditions are established when the general conditions specific to certain products or services or agreed to derogate explicitly.


In these Conditions, the following terms have, unless otherwise specified, the meanings given to them in this article:
- "Customer" means a natural or legal person entitled to benefits provided by POLE BOX.
- "Product" means products sold by POLE BOX listed on the website the day of its consultation by the customer and the products present in the shop.
- "Service" means the customization of products sold by POLE BOX
- "Benefit" means all of the Products and Services offered by POLE BOX.
- "Order" means the demand for products or services by the Customer materialized by a purchase order or specification made by POLE BOX with the Client.


The purchase of products and / or services from POLE BOX implies full acceptance of these terms and conditions of sale POLE BOX unless formally express derogation.

When an estimate is established by POLE BOX, the special conditions of the latter come amend or supplement these terms and conditions.


a. Command award

Customer may make an order:
- Online, on the website accessible from the URL hereinafter referred to as "the Website"

In case of internet ordering, the customer added products and services in the basket and it must create a customer account under "My Account".

Any order placed by the Customer must be paid in full. All orders will be confirmed by POLE BOX after acceptance of the payment. The order cannot be changed once it acquires the status of "being prepared".

b. Validation of the Order

POLE BOX is committed to fulfill orders in the stocks; a lack of availability of services ordered the Customer will be informed as soon as possible and will have the right to cancel or modify the order.

If canceled, the Customer will be refunded within 14 days ; POLE BOX reserves the right to cancel or refuse any order from a customer for any legitimate reason including:
- the command does not comply with these Terms;
- one of the above commands would not have been paid in full due;
- a dispute over payment of a previous order is being processed;
- more serious and consistent evidence would place a suspicion of fraud on the order.
- Amendment of customization by the customer (color, size).

c. Control time

The order is confirmed upon full payment.

In the event that, subsequent to the order, a product or service would become totally or partially unavailable, POLE BOX inform the Customer by email of this situation and give him the opportunity to:
- to delivery of a product or service of a quality and a price equivalent to the one ordered;
- be refunded the price of the product or service ordered.

d. Modification / Order Cancellation

POLE BOX will issue a credit to the customer in case of modification of the order following a return for exchange.

The customer has the option to exchange the product within 20 calendar days in case of serious error, except custom made products.

The validity period of the credit is twelve (12) months, any new order placed on the website.

The customer does not have the right to request repayment of the have, throughout the duration of it.


Payment terms listed below may be proposed by POLE BOX

The payment of the order is made:
- By credit card. Please note that only credit cards linked to a bank located in France are accepted.
- By Bank Transfer: The terms of payment by bank transfer are indicated on the order summary page, once selected and validated method of payment. The customer must specify a command reference in its transfer.

POLE BOX reserves the right not to propose one or more of the payment methods below, for any legitimate reason, especially in the event that:
- payment partner no longer offers the service in question,
- one of the above commands would not have been paid in full when due,
- a dispute over payment of a previous order is being processed,
- more serious and consistent evidence would place a suspicion of fraud on the order.

It is possible to use the vouchers issued by POLE BOX for payment of all or part of the Order. These vouchers can only be used once. In the event that a client would attempt to fraudulently use it many times one of its vouchers, orders involved in this fraud would be automatically canceled by POLE BOX.


The Customer's bank details are known only to the bank "PlayPlug" and do not pass through the web server of the Website.

The PayPlug transactions are conducted on an HTTPS link between the client and the payment server. Sensitive data such as customer credit card number and expiration date are fully encrypted and protected with SSL protocol to prevent the information exchanged can be intercepted in plain by a third party during the transaction.

The card numbers are instantly encrypted and are not accessible by PayPlug traders. In addition, PayPlug does not store card numbers and relies on a secure infrastructure that meets the international standard PCI-DSS.

What is PCI?
The PCI (Payment Card Industry) is the economic sector of payment cards. It is represented by the PCI-SSC (PCISecurity Standards Council) an organization funded among others by American Express, MasterCard and Visa, which defines safety standards which it is necessary to adhere to conduct credit card transactions.

What is PCI-DSS?
The PCI-DSS is the security standard imposed by the PCI SSC to all stakeholders in the payment chain to improve the security of transactions made by credit card.

PayPlug about PCI DSS?
Yes, PayPlug has the certification "PCI DSS Service Provider - Level 2", proving its compliance with the Safety Standard.

All pages of the website PayPlug and the transmission links are secured by SSL and benefit from Thawte Extended Validation Security Certificate.


Sales prices of services are in euros all taxes (TTC) but exclusive of delivery charges.
Prices benefits may change at any time except in validation controls.
The ordered products are charged at the rates in effect at the time of the order, subject to the availability of benefits.
The total price stated in the order confirmation includes the price of products, handling charges, shipping charges.
For some articles, additional shipping costs will be added to standard shipping costs, the amount due will be specified in the offer to sell.
Product prices for overseas territories, Switzerland, and other countries outside the EU are indicated before tax.
Orders placed on the website, intended Out metropolitan France may be subject to taxes and customs duties.
The products are sold subject property.
POLE BOX retains ownership of the goods until full payment by the Customer.


The ordered products are sent to the shipping address provided by the customer during his order, provided that it is within the permitted delivery areas specified in the offer to sell.

In case of error or omission in the Customer's communication of the delivery address, POLE BOX can not be held liable for failure to deliver the products ordered.

POLE BOX will ship the products within a maximum of seven (7) days of receipt of payment. On exceeding the shipping time, not justified by a case of force majeure, the client will have the right to request the termination of the sales contract and obtain a refund of amounts paid within a period of fourteen (14 ) days.

The terms of delivery, including costs and deadlines differ depending on the selected delivery method.

Parcel return assumptions by the carrier are the sole responsibility of the Customer.

POLE BOX can not be held liable for delays in delivery. In case of delay in delivery of products ordered, POLE BOX will endeavor to inform the Customer. POLE BOX is committed to implement the means at its disposal to find an adequate solution for the delivery of the products ordered as soon as possible.

In any event, assuming that, subsequent to the order, a product or service would become totally or partially unavailable, POLE BOX inform the customer by phone or email of this situation and give the opportunity:
- Or to be delivered of a good or service of a quality and a price equivalent to that ordered;
- Or to be refunded the price of the good or service ordered no later than within 30 days of the order.


Pursuant to the provisions of Articles L. 121-21 and following of the Consumer Code, the Customer has the right to waive the sale within fourteen (14) days, from the date of delivery of the products.

Customer must notify by email his willingness to forego the sale within fourteen days, at the following address:

The costs of returning the products are the sole responsibility of the Customer. Products must be returned in new condition, in their original packaging and accompanied by the invoice. Otherwise, no refunds will be accepted.

Products must be returned to the following address:
36 Avenue Joannes Masset 69009 LYON

Once the customer has exercised his right of withdrawal within the time limit, POLE BOX will refund the Customer within fourteen (14) days from the date of receipt of the returned product, all amounts paid except for return shipping costs.

Reimbursement is made using the method of payment that the Customer has used for the initial transaction.

Special conditions relating to contracts of sale of textile products personalized with printing text and images on demand:


POLE BOX claims to be current on its obligations law "and Freedoms".

POLE BOX is the controller of your personal data.

The information provided by the Customer in the course of the Order are to POLE BOX and are used for the treatment and monitoring of its controls, the service of the ordered products and marketing management and customer account client relationship. Data retention is only possible for a limited period authorized by the CNIL.

According to the law, POLE BOX undertakes to take all necessary precautions to preserve the security of information and in particular to prevent it from being distorted, damaged or communicated to unauthorized third parties.

The Client has access to personal data concerning and may request communication POLE BOX. The Customer may require to be rectified, completed, clarified, updated or deleted information concerning which is inaccurate, incomplete, misleading, outdated or whose collection, use, disclosure or storage is prohibited.


All products are not guaranteed. It is advisable to ensure product longevity wash the upside by machine or by hand at a temperature not exceeding 30 ° C.

All claims, requests for exchange or refund must be made by mail to the following address: within thirty days after the delivery.


The Parties shall not be held liable for a breach of any of the obligations set their dependents by these Conditions of Sale which would result from the occurrence of a force majeure, such as those usually used by the French courts it being understood that the case of strikes and lockouts involving employees of one of the parties are excluded, provided however that the party invoking such circumstances shall notify its existence to the other Party as soon as possible, that it does its best to limit the consequences and then it resumes the execution of the Agreement immediately after the force majeure has disappeared.


These general conditions of sale are governed by French law. If a dispute arose in connection with the interpretation or enforcement of these terms and conditions the parties would try to resolve it amicably before any legal action. A default by one of the Parties to have made the repairs requested within the time limit, the other Party may initiate legal proceedings for compensation before the courts the jurisdiction of the Court of Appeal of Lyon.


All elements of the website: are and remain the exclusive intellectual property of POLE BOX. Nobody is allowed to reproduce, use, repost, or use for any purpose whatsoever, even partially, elements of the site they are software, video or audio.

802 420 182 R.C.S. Lyon
With capital of 10,000 euros
Whose registered office is at 5 Quai General Sarrail 69006 Lyon, France